How do you return a Best Buy item in-store?

A member can return or exchange most Best Buy items at any Best Buy store within the continental U.S within 15 days of date of delivery for a full refund.

They need to bring their item(s) to a Best Buy Store with

  • All contents and packaging
  • A government issued photo ID that matches the name on the Rewards Account
  • Their shipment packing slip

Members can either receive an in-store credit in the form of a Best Buy gift card or have their Points returned to their Rewards Account. A Points refund will take approximately 5-7 business days.

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